Contact Us
Last updated: May 3, 2026
Reach out for support, partnership inquiries, press, or any question about how Haatzo works. We typically respond within 24 hours on business days.
General Support
For order issues, account questions, or anything else not covered by a specific channel below, email us at:
Haatzo Support
Email: lohit@haatzo.com
When emailing about an order, please include your order number — you’ll find it in the confirmation email and on the order page in your account.
Grievance Officer
For complaints under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines) Rules, 2021, the Digital Personal Data Protection Act, 2023, or consumer protection law:
Grievances are acknowledged within 24 hours and resolved within 15 days, or such timeline as required by applicable law.
Seller Inquiries
Interested in selling on Haatzo? Visit our seller onboarding page to start the process. For partnership or wholesale inquiries, email lohit@haatzo.com with the subject line “Seller partnership”.
About Haatzo
Haatzo is operated as a sole proprietorship by Lohit, based in India. The Platform is hosted on infrastructure operated by Hetzner Online GmbH (Falkenstein, Germany).