Copyright Notice & Takedown Policy

You may file a notice if:

• You are the owner of the copyrighted work; or
• You are an agent (employee, attorney, or contracted enforcement service) authorized in writing to act on the owner's behalf.

If you are filing on behalf of another party, be prepared to confirm your authority to act on their behalf if requested. Submitting a notice without proper authorization, or misrepresenting your identity, may expose you to liability — see Section 7 below.

For us to act on your notice, it must contain all of the following. Notices missing any element will be returned unprocessed with a request to resubmit.

1. Identification of the copyrighted work. Tell us precisely what you own. A title, registration number, link to your authoritative source, and (where helpful) a sample image or screenshot of the original.
2. Identification of the infringing material. For each item, provide the direct URL on Haatzo where the material appears (e.g. https://haatzo.com/p/some-seller/some-product or https://haatzo.com/u/some-seller). General URLs (such as the homepage) or descriptions like “all of this Seller's items” are not sufficient — we need to be able to find the specific listing or image.
3. Your contact information. Full legal name, postal address, telephone number, and an email address at which you can be reached for clarifications.
4. Good-faith statement. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
5. Accuracy statement.A statement, made under penalty of perjury (or its Indian equivalent, including Section 236 of the Bharatiya Nyaya Sanhita, 2023 — which penalises false statements in declarations receivable as evidence, and which replaced Section 199 of the now-repealed Indian Penal Code, 1860 with effect from 1 July 2024), that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.
6. Signature. A physical or electronic signature (typed full legal name in a signature block is acceptable for email-submitted notices).

A reusable template that satisfies all six elements is available at the end of this page (Section 8).

Send a complete notice to our designated copyright contact:

Per Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Haatzo has appointed a Grievance Officer who is responsible for receiving and acknowledging complaints, including copyright notices and counter-notices, from users and rights holders:

We strongly prefer email — it gives us the fastest path to action and provides you a written record. If you need to send physical mail (for evidentiary purposes), please email first to request a current postal address.

We do not currently accept notices by social media direct message, chat, or any in-app contact form — these channels do not preserve the evidentiary integrity that a copyright notice requires.

Once we receive a complete notice:

• Within 24 hours — we will acknowledge receipt of your notice (in line with Rule 3(2)(a) of the IT Rules, 2021) and confirm whether it appears complete or whether we need additional information to act.
• Within 36 hours — for copyright complaints supported by valid documentation, we will either remove or disable access to the identified material, or explain why we believe the notice does not require action (e.g. the URL does not resolve, the material identified is not present at that URL, or the notice is facially deficient). This timeline reflects our obligation under Rule 3(1)(d) of the IT Rules, 2021, which requires intermediaries to act on actual knowledge of unlawful content (including copyright-infringing content) within 36 hours.
• Faster timelines may apply in certain cases. Court orders and notifications from authorised government officers (under the November 2025 and February 2026 amendments to the IT Rules) may require action within 3 hours. Non-consensual intimate imagery or impersonation content under Rule 3(2)(b) requires action within 2 hours. These faster timelines apply when triggered by the appropriate authority — not to ordinary private-party copyright notices, which follow the 36-hour timeline above.
• Promptly thereafter — we will notify the affected Seller that material has been removed in response to a copyright complaint, provide them a copy of the notice (with your contact information so they may respond directly or via counter-notice), and inform them of their right to file a counter-notice under Section 5 below.
• Repeat infringers — sellers who accumulate multiple substantiated complaints may have their accounts terminated under our repeat-infringer policy (Section 6).

We do not adjudicate copyright disputes. Our role as an intermediary is to process notices promptly and impartially. If the parties disagree on the underlying question of ownership, scope of licence, or fair dealing (Section 52 of the Copyright Act, 1957), that dispute must be resolved between them — or, ultimately, by a court of competent jurisdiction.

If you are a Seller whose listing, image, or other content has been removed in response to a copyright complaint and you believe the removal was a mistake or misidentification, you may submit a counter-notice. A valid counter-notice contains:

1. Identification of the removed material and the URL at which it appeared before removal.
2. Statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
3. Your contact information — name, address, telephone number, and email.
4. Consent to jurisdiction — a statement that you consent to the jurisdiction of (a) the courts at Vijayawada, Andhra Pradesh, India, and (b) if applicable, the federal district court for the judicial district in which your address is located, or — if outside India and the United States — the courts at Vijayawada, India.
5. Signature (physical or electronic).

Send counter-notices to the same address as Section 3 (copyright@haatzo.com), with the subject line [Counter-Notice].

On receipt of a valid counter-notice, we will forward it to the original complainant. If, within 10 to 14 business days, the complainant has not informed us that they have filed legal proceedings seeking a court order to restrain the Seller, we may, at our discretion, restore the removed material. We are not obligated to restore content and may decline to do so if other Platform policies (such as our Terms of Service or content guidelines) independently require its removal.

We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers. A Seller who receives multiple substantiated copyright complaints — typically three or more within a rolling 12-month window — will be subject to escalating action, including suspension of listing privileges and, in serious cases, permanent account termination.

A counter-notice that results in restoration of content (and no subsequent legal action by the complainant) does not count toward repeat-infringer status. Notices that are withdrawn, determined to be fraudulent, or rejected as facially deficient also do not count.

This policy is described here in summary form; the full enforcement framework, including the relationship between copyright strikes and other content-policy strikes, is set out in our Terms of Service.

Filing a knowingly false copyright notice — for example, to remove a competitor's legitimate listing or to harass a Seller — is a serious matter with legal consequences:

• Under U.S. law, Section 512(f) of the DMCA provides that any person who knowingly materially misrepresents that material is infringing shall be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer and by Haatzo.
• Under Indian law, Section 236 of the Bharatiya Nyaya Sanhita, 2023 (in force from 1 July 2024; corresponds to former Section 199 of the Indian Penal Code, 1860) criminalises the making of false statements in declarations made under penalty of perjury. Civil liability for malicious prosecution or interference with business may also arise.

We reserve the right to forward notices we believe to be made in bad faith to the Seller's legal counsel and to cooperate with any legal proceedings the Seller may bring against the sender.

You may copy the template below as a starting point. Replace all bracketed placeholders with your actual information. Email the completed notice to copyright@haatzo.com.

Subject: [Copyright Notice] — [short description of work]

To: Haatzo Copyright Agent
From: [Your full legal name]

1. COPYRIGHTED WORK
I am the owner (or authorized agent of the owner) of the following
copyrighted work:
  - Title: [name of work]
  - Registration / source: [registration number, official URL, or
    other authoritative identifier]
  - Description: [brief description, including whether the work is
    a photograph, design, written text, video, etc.]

2. INFRINGING MATERIAL ON HAATZO
The following URL(s) on haatzo.com display material that infringes
the work above:
  - https://haatzo.com/[exact URL 1]
  - https://haatzo.com/[exact URL 2]
[add more lines as needed]

3. MY CONTACT INFORMATION
Name:    [full legal name]
Address: [full postal address]
Phone:   [phone number]
Email:   [email address]

4. GOOD-FAITH STATEMENT
I have a good-faith belief that the use of the material identified
above is not authorized by the copyright owner, its agent, or the
law.

5. ACCURACY STATEMENT
The information in this notice is accurate. I am the copyright owner
or am authorized to act on behalf of the owner of the exclusive right
that is allegedly infringed. I make this statement under penalty of
perjury (and, where applicable, Section 236 of the Bharatiya Nyaya
Sanhita, 2023).

6. SIGNATURE
[Your full legal name — typed here counts as an electronic signature]
[Date]

This page addresses copyright infringement only. If your concern is about a different category of right — trademark (e.g. a Seller using your brand name without authorization), patent, design, geographical indication, or unfair competition — please write to lohit@haatzo.com with full details, and we will route your complaint appropriately. The same general principles apply (specific identification, good-faith belief, accuracy, signature), but the legal framework differs from copyright and we may need additional information to act.

Haatzo is an intermediary marketplace. We do not pre-screen listings for copyright compliance and do not have independent knowledge of what rights any third party holds. We rely on accurate notices from rights holders to learn of infringing material. Our action on a notice is not an admission of liability and does not, by itself, establish that the identified material was in fact infringing.

We may amend this policy at any time. The Last updated date above reflects the most recent version. Notices in transit at the time of an amendment will be processed under the policy in effect when received.

For questions about this policy — not for filing a notice — please write to lohit@haatzo.com.